FAQ

Frequently Asked Questions

Grouped by buying stage with answer-first wording, so distributors, EPCs and installers can check facts quickly - and so search and generative engines can quote them accurately.

Certificates & Grid

What does Solcell supply?

Five series: hybrid solar inverters, aluminium PV mounting structures, complete off-grid kits, N-type TOPCon modules and LiFePO4 storage batteries.

Which certificates are available?

CE / TÜV / IEC documents by product line. per-SKU certificate scans and numbers Confirm against official documents before ordering.

Are the products usable for AEDB net metering?

We can provide the product files and specifications needed for a grid application; official approved-list status must be verified per model. AEDB official list

Trial Order & Payment

What is the trial MOQ?

Hybrid inverter 20 pcs; mixed container for racking; flexible first-order quantity for PV modules and off-grid kits.

What are the payment terms for new buyers?

30% TT advance deposit, balance settled before the bill of lading is released. The proforma invoice governs.

Which Incoterms do you support?

CIF Karachi and FOB Shanghai per current information; the quotation governs.

Warranty & After-Sales

What are the warranty periods?

Modules: 12-year product + 25-year linear power. Racking: 15-year structural. Inverters: 5 years. Batteries: per model. official Warranty Policy

How is a warranty claim handled?

Send order number, model, serial number, photos and fault description > technical review > resolution per the official warranty terms. claim SLA

Shipping & Customs

What is the lead time?

Confirmed per model and quantity. production and delivery schedule

Which documents are needed for lithium battery shipping?

Typically UN38.3, MSDS and transport identification, per carrier and destination-port rules.

Technical & Selection

Can you help design the system?

Yes - send site location, load list, daily consumption and grid conditions and we will return a configuration and BOM.

Do you support OEM / private label?

Custom packaging and marking can be evaluated per order. OEM capability, MOQ and authorisation scope

Local Support

Is there a local Pakistan contact?

Yes - Engr. Shahid Alam, Karachi, WhatsApp / phone +92 334 3657706, shahidalam@iptconsultancy.com.

What can the local partner do?

On-site commercial discussion, installer product training and solution-level technical coordination; scope confirmed per project.

Key Facts at a Glance

Need a configuration for your Pakistan project?

Send us the location, load list and grid conditions and we will return a product list and a quotation.

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